Privacy Policy

Privacy Statement

Effective Date: 1st August 2025

At Nene Valley Care Homes, we take your privacy seriously. This statement explains what personal information we collect, why we collect it, and how we keep it safe.

1. Who We Are

We provide residential and nursing care to individuals and aim to treat everyone with respect, dignity, and care.

Email: thelaurels@nenevalleycarehomes.co.uk
Phone: 01778 344414

2. What Information We Collect

We may collect:

Names, contact details, and dates of birth
Medical or care information (for residents)
Employment details (for staff and job applicants)
Information you give us through our website (like enquiries)
Technical info such as your IP address and cookie data when you visit our site

3. How We Use Your Information

We use your information to:

Provide care and support
Contact residents, families, or staff when needed
Manage our staff and services
Improve our website and respond to enquiries
Meet legal and safety requirements

We do not sell your information to anyone.

4. How We Keep Your Data Safe

We protect your information using secure systems and limit who can access it. We only keep it as long as necessary.

5. Your Rights

You can:

Ask to see your personal data
Request updates or deletion
Object to how we use your data
Withdraw consent (if we rely on it)
Complain to the Information Commissioner’s Office (ICO)

To make a request, contact us using the details above.

6. Cookies

We use cookies on our website to make it work better. For more, see our [Cookie Policy].

7. Changes to This Statement

We may update this page from time to time. Please check back regularly for any updates.